Last Updated: July 28, 2026
This Cancellation Policy outlines the procedures and fees for cancelling confirmed transport bookings with SGR Enterprises.
Cancellation requests must be submitted directly to our dispatch control desk. To request a cancellation, call our coordinator at +91 94407 64934 or email us at enquiry@sgrenterprises.info with your booking number.
Cancellations made before the vehicle leaves the SGR depot qualify for a full refund, minus minor booking processing fees. Any expenses already incurred for special permits or loading preparations will be deducted from the refund amount.
If a booking is cancelled after the vehicle has left our depot, the client is responsible for paying transport charges based on the distance covered by the vehicle. These fees are calculated using standard dry run rates, plus toll and driver costs.
In cases of extreme weather, highway blocks, or loading dock issues at the mine site, SGR Enterprises will work with the client to reschedule the booking at no extra cost, subject to vehicle availability.
Clients can request to reschedule confirmed bookings up to 12 hours before dispatch. Rescheduling requests made within 12 hours of dispatch may incur a late rescheduling fee.
For assistance with cancellations or rescheduling, please contact our support team at +91 94407 64934.
