Last Updated: July 28, 2026
This Refund Policy details the refund parameters and cancellation values for all transport runs booked with SGR Enterprises.
All transport bookings and quotes are tentative until SGR Enterprises accepts the request and issues a vehicle dispatch slip. Advance booking deposits are required to reserve fleet vehicles.
If a client cancels a booking before the lorry has been dispatched from our yard, they may qualify for a full or partial refund. Any expenses already incurred for special permits or loading preparations will be deducted from the refund amount.
If a cancellation request is received after the vehicle has left our depot, the booking deposit is non-refundable. The client is also responsible for transport costs based on the distance covered by the dispatched vehicle.
Completed transportation runs are non-refundable. Once cargo is delivered and the digital Proof of Delivery (PoD) is signed, the services are considered fulfilled, and no refund claims will be accepted.
Approved refunds are processed within 7 to 14 business days. The funds will be returned to the original payment method, bank account, or corporate ledger used for the booking.
For refund or billing enquiries, please contact our accounts desk at +91 94407 64934 or email enquiry@sgrenterprises.info.
