Last Updated: July 28, 2026
This Shipping and Delivery Policy details our operational rules for vehicle loading schedules, route planning, transit times, and cargo delivery procedures.
Vehicles will arrive at the scheduled pickup point (e.g. mine gate, port terminal, or sorting yard) within the booked loading window. The client is responsible for loading the cargo and must complete this within the agreed time frame to prevent demurrage charges.
Our coordinators estimate delivery times based on distance and route conditions. While SGR Enterprises works to complete every transit on schedule, these timelines are estimates and cannot be guaranteed.
We are not liable for delivery delays caused by events outside our control. This includes extreme weather, port disruptions, highway maintenance, or local government restrictions.
When unloading is complete, the client's site representative must sign the driver's mobile terminal. This digital signature serves as our Proof of Delivery (PoD). Signed PoD documents are uploaded to our client portal immediately.
Our drivers follow all site safety rules at pickup and unloading points. Clients must provide safe loading areas that are clear of overhead obstructions and meet ground loading safety guidelines.
For questions about dispatch schedules or active transit runs, please contact our control room at +91 94407 64934.
